Support & Care Hub

Keep Your LeChiller® At Peak Performance

Step-by-step video guides to install, use, and maintain your device. Your perfect pour, every time.

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Video Guides 5 step-by-step tutorials
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French Design Made for longevity
Step-By-Step

Video Tutorials

Everything you need to get the most out of your LeChiller®. From unboxing to everyday care, we've got you covered.

Step 01
Installation

Unbox and set up your LeChiller® in minutes. Follow our step-by-step installation guide to get started on the right foot.

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Step 02
First Use

Learn how to serve your first perfectly chilled glass of wine. Discover the optimal temperature settings for every varietal.

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Step 03
Regular Care

Keep your LeChiller® running like new. Our routine maintenance guide ensures consistent performance and longevity.

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Step 04
Replacing the Pouch

Learn when and how to replace your cooling pouch for optimal chilling performance. Quick, easy, and tool-free.

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Step 05
C3N Care & Pouch Change

Specific care routine for the C3N model, including how to clean the unit and replace the internal pouch correctly.

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Pro Tips

Care Best Practices

Simple habits that keep your LeChiller® delivering perfect results, day after day.

01
Clean every day

Wipe the exterior and around the pour spout with a soft, damp cloth every day to prevent residue build-up.

02
Monthly Pouch Check

Inspect the cooling pouch monthly. Replace it when nedded.

03
RESPECT THE FILL LEVEL

Maintain the recommended liquid level to ensure optimal contact around the bottle and consistent chilling performance.

04
KEEP IT PLUGGED IN

During regular use, keep your LeChiller® switched on so it remains ready for instant bottle chilling.

05
SCHEDULE REGULAR MAINTENANCE

Regular maintenance helps preserve your LeChiller®’s performance and extend the lifespan of the unit.

06
Annual Deep Clean

Schedule a thorough descaling and deep-clean every 12 months to extend the life of your unit.

Got Questions?

Frequently Asked

Quick answers to the most common questions about care, maintenance, and troubleshooting.

To maintain optimal performance, we recommend defrosting the pockets 2 to 3 times a week using a dry cloth. The frequency may vary depending on how intensively the unit is used.
First, check for excessive frost build-up inside the pockets and make sure the ventilation grille is clean and unobstructed. Adequate airflow around the unit is essential for optimal performance.
Regularly wipe the inside of the pockets with a soft, dry cloth and remove any frost build-up. Avoid abrasive cleaning products and take care not to damage the pockets during cleaning.
Yes. LeChiller® PRO features two pockets for standard bottles and one dedicated Magnum pocket, allowing you to bring different bottle formats to temperature.
The ventilation grille should be cleaned at least twice a year to ensure proper airflow and maintain the performance of your LeChiller® PRO.
No. The bottle is placed inside a dedicated pocket and never comes into direct contact with the cooling liquid. The bottle comes out dry and the label remains protected.
Yes, but the unit must be handled and transported with care. After delivery, LeChiller® PRO should not be plugged in for 24 hours before being put into operation.
Stop using the affected pocket and contact LeChiller® Support. The pocket can be replaced to restore normal operation.
Before contacting Support, note your unit's reference and describe the issue encountered. Our team will carry out an initial diagnosis and advise you on the appropriate next steps.
For maintenance, spare parts or technical assistance, contact our team at contact@lechiller.com or +33 1 77 35 02 00.
We're Here For You

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Our team of wine tech specialists is available Monday through Friday to help you get the best experience from your LeChiller®.

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